The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious and Clean
“Our room was impressively large and impeccably clean, providing a very comfortable retreat after a long day of exploring.” view full review
Delicious Breakfast
“The breakfast was fabulous with a variety of delicious options that truly set us up for the day.” view full review
Cozy Living Space
“The living area in our room was welcoming and ample, perfect for relaxing and unwinding.” view full review
Spotless Bathroom
“The bathroom was spotless with excellent water pressure in the shower, making for an enjoyable start to each day.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Dryer
Services
Paid airport shuttle
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Seasonal outdoor pool
Sun terrace
Leisure/ TV room
Pool with view
Room features
Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Dryer
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
Avda Lib Bernardo O'Higgins,632 Santiago Centro,
Santiago,
Chile,
8320000,
Santiago Metropolitan
Map view
street view
Avda Lib Bernardo O'Higgins,632 Santiago Centro,
Santiago,
Chile,
8320000,
Santiago Metropolitan
City landmarks
Square
Plaza de Armas
680 m
Rua Santa Lucia
Cerro Santa Lucia
960 m
Park
Parque Forestal
1.1
km
Square
Plaza Baquedano
1.3
km
Public Building
La Moneda
870 m
Bellavista Providencia
Patio Bellavista
1.5
km
Gallery
Centre Gabriela Mistral
790 m
Church
San Francisco Church
670 m
Pio Nono 450 Parque Metropolitano de Santiago
Cerro San Cristobal
1.9
km
Av Libertador Bernardo O'Higgins
Centro Cultural Palacio de La Moneda
880 m
Museum
Chilean National Museum of Fine Arts
1.0
km
Museum
Museo Chileno de Arte Precolombino
1.1
km
Jose Victorino Lastarria
Barrio Lastarria
740 m
Fernando Maquez de la Plata 0192
Casa Museo La Chascona
1.9
km
Church
Santiago Metropolitan Cathedral
1.1
km
Jose Victorino Lastarria 307 Barrio Lastarria
Museum of Visual Arts
890 m
Museum
Chilean National History Museum
1.0
km
Church
Santo Domingo Church
1.2
km
Square
Constitution Square
860 m
Amusement Park
Fantasilandia
2.5
km
Santa Lucia
Castillo Hidalgo
660 m
Park
Parque Metropolitano de Santiago
1.9
km
Museum
Museo Violeta Parra
1.2
km
Nearby
Theatre
Municipal Theatre of Santiago
380 m
Library
Chilean National Library
150 m
Museum
Museo Colonial
220 m
Londres 38 Barrio Londres
Londres 38
290 m
Agustinas 719 Plazoleta Patricio Mekis
Fuente de los Ninos
320 m
Santa Lucia Hill
580 m
Museum
Museo la Merced
490 m
Restaurants
Amaranto Restaurant
30 m
Avenida Libertador Bernardo O'Higgins 632
Marbella
90 m
Enrique Mac Iver
San Remo
100 m
Enrique Mac Iver 32
Classic Cafe
160 m
Marcoleta 498 local 5 Cerro Santa lucia
Bucaneros
110 m
Avenida Libertador Bernardo o'Higgins 510 Feria artesanal santa lucia
Cafe San Isidro
180 m
San Isidro 53
Buona Pizza
190 m
Paseo Bombero German Tenderini
Tiempo Dulce
220 m
San Isidro 45
Cafe Colonia
300 m
161 Enrique Mac Iver
Starbucks
410 m
Compania 1214 Local 112
Vichuquen
310 m
San Antonio 65
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
clean
friendly staff
limited dining
messy surroundings
7.0/10
Very good
Rooms
7.0
Location
7.8
Service
7.4
Dining
6.4
Guest reviews
7.0/10
based on 18 reviews
4/5
based on 1368 reviews
8.0
8.0/10 based on 3370 reviews
#74 of 224 hotels in Santiago based on Tripadvisor
Simon
United Kingdom,
May
2024
7.2/10
My stay at the hotel was quite pleasant overall. The rooms, although on the side with a poor view, were spacious, clean, and had good WiFi. The service was friendly and helpful, making my sightseeing days much easier. The location was central, although a bit messy around, with a nice view of Cerro Santa Lucia. The dining options were acceptable but somewhat limited. The facilities were decent overall.
Rooms
8.0
The room I stayed in was on the side of the hotel with a poor view, but it was spacious, clean, and had good WiFi.
Service
8.0
The staff were friendly and helpful throughout my stay, which I appreciated after a long day of sightseeing.
Location
7.0
The hotel is centrally located, allowing me to walk to many attractions like the funicular, Paza de Armas, and Chascona, although the surrounding area was a bit messy.
Dining
6.0
The dining experience offered some delightful Chilean touches, but the options were limited and not very tasty.
Facilities
7.0
The hotel had decent facilities that served their purpose during my stay.
clean
limited dining
Charles
United Kingdom,
May
2024
6.6/10
The hotel is located in a modern area near the old city center, with easy access to St Lucia and the metro station. The rooms lacked proper lighting and some essentials, but the service was exceptionally kind and helpful. However, the dining experience was a huge letdown with slow service and food quality issues.
Rooms
6.0
The rooms in the new part of the hotel were dimly lit and seemed unused, lacking soap and supplies listed on Booking.
Service
9.0
The staff went above and beyond, with one person even lending us her bip card and being extremely nice and helpful throughout our stay.
Location
7.0
The area surrounding the hotel is not the nicest, with many homeless people and crowds, but it's really convenient being close to the city center, St Lucia, and the metro station.
Dining
5.0
The dining experience was a disappointment due to slow service and subpar food quality.
Facilities
7.0
Despite the shortcomings, the hotel offers useful services like room service, laundry, and shuttle service for added convenience.
helpful staff
poor dining
Kim
United States,
February
2024
6.2/10
The hotel had a poor view despite being on an upper floor, with outdated décor giving a rundown impression. The price was higher than expected for the condition of the rooms. The staff was a mixed bag, friendly but not consistently helpful. The location was convenient for exploring Santiago but needed improvements in terms of room quality. The dining experience was acceptable but could be better organized.
Rooms
5.0
The rooms were considerably older and outdated, giving a rundown feel.
Service
6.0
The staff were friendly but not as helpful as expected. Mixed experiences with service quality.
Location
7.0
The hotel is well-located in downtown Santiago, close to major attractions and public transport.
Dining
7.0
The dining experience was good but lacked organization, leading to long waits.
Facilities
6.0
The facilities were adequate but in need of updates to match the pricing.
Jake
United States,
January
2024
6.2/10
The hotel offers some nice perks like tea and coffee making facilities in the rooms, but the noise from the pool can be a bit bothersome. It's convenient that rooms are available for debit card holders, but they could use a makeover to freshen up the decor.
Rooms
7.0
My room was well-equipped with tea and coffee making facilities, which was a nice touch. However, it was a bit noisy due to its proximity to the pool. It was convenient that I could use my debit card to book the room, but I felt it could use a revamp in terms of decor.
Service
6.0
The service was a bit formal and not as warm as I would have liked. While they apologized, it felt like they didn't see it as a big issue. However, the service was useful and friendly overall.
Location
8.0
The location of the hotel was excellent, just a stone's throw away from the subway and near the main shopping streets. It was the ideal base to explore Santiago, with friendly and helpful staff always on hand to assist. However, the surrounding area appeared poorly maintained, dirty, and covered in graffiti.
Dining
5.0
The dining experience left a bit to be desired. The breakfast options were limited, and the service was lacking with only two staff members who didn't interact with the guests. Overall, it was a huge letdown in terms of food quality and service.
Facilities
Despite the drawbacks, the hotel had certain facilities that were useful for guests during their stay.
Convenient Location
Noisy Surroundings
Arthur
United Kingdom,
December
2023
8.0/10
The hotel offers spacious and immaculate rooms, though the price was higher than expected. The service was exceptional, with attentive staff always ready to assist with a smile. The central location was convenient for exploring attractions, but there were concerns about the area being rundown. The dining experience featured a delightful selection with a touch of local flavor. Overall, a good choice with some room for improvement.
Rooms
8.0
The rooms were far more spacious and immaculate than modern hotels.
Service
9.0
The staff was pleasant and attentive, providing excellent service.
Location
7.0
The central location was convenient for exploring attractions, though the area seemed rundown.
Dining
8.0
The dining experience offered a good selection with delightful local touches.
Facilities
8.0
The facilities were well-maintained and enhanced the overall experience.
James
United Kingdom,
December
2023
6.6/10
My stay at the hotel was a mixed experience. The rooms seemed neglected with missing supplies and astonishingly no availability at a certain hour. Despite that, the service was exceptional, with a friendly and humorous approach to all my challenges. The location had its downsides with disturbances nearby but was conveniently close to transportation. The dining offered some tasty options but lacked variety. Overall, the facilities were decent but nothing extraordinary.
Rooms
5.0
The rooms did not seem to have been used recently and were missing soap and other supplies.
Service
9.0
The service met my challenges with friendliness and good humor.
Location
6.0
The location is not so nice, with many homeless people around, but it is conveniently close to transportation.
Dining
7.0
The dining offered some tasty options but lacked variety.
Facilities
6.0
The facilities were decent but nothing extraordinary.
Jordan
United Kingdom,
October
2023
7.0/10
The hotel offers clean and comfortable rooms, friendly staff, and a great location near public transportation. However, the dining experience may fall short, and certain areas need refreshing.
Rooms
8.0
The rooms on the 9th floor were comfortable, but some areas, especially around the shower and sealant, need a bit of a refresh.
Service
7.0
The service was friendly and helpful, with personal touches like sharing local stories. However, English proficiency was limited at times.
Location
9.0
The location is very convenient for public transportation access and exploring nearby attractions like Plaza de Armas and Chascona. Despite some safety measures at night, the area is attractive and welcoming.
Dining
5.0
While the dining options were of an acceptable standard with Chilean touches, the quality of food and service was a disappointment. Limited staff engagement and the need to request basic items detracted from the experience.
Facilities
6.0
The hotel facilities offer outside fitness center and amenities like tea/coffee making facilities, but there is room for improvement.
Allen
United States,
October
2023
6.0/10
The hotel offers a mixed experience with some highlights like spacious rooms with a view of the national library and a peaceful ambiance, but also some drawbacks including defective lights and a slightly gloomy feel due to overlooking apartments. The service varies from very obliging to unhelpful, and the location is convenient, close to attractions but lacking some charm. The dining options are decent but not exceptional. Overall, there are positives to enjoy but some areas that could be improved.
Rooms
7.0
The room was sufficiently spacious with a nice view of the national library, providing a quiet retreat.
Service
5.0
The staff were a mix of very obliging and unhelpful, offering a varied service experience.
Location
6.0
The hotel's location is convenient, in proximity to attractions like Plaza de Armas and the National Library, yet lacks some charm.
Dining
6.0
The dining experience was reasonable, offering decent options without being outstanding.
Facilities
6.0
The facilities meet basic needs without any wow factor.
Jane
United Kingdom,
October
2023
7.4/10
My stay at the hotel was quite pleasant overall. The rooms, although facing the main street, were not too noisy and felt a bit old. The service provided was exceptional, with staff going out of their way to meet our needs. The location was convenient, close to many attractions downtown. The dining experience had its ups and downs but featured some nice Chilean touches. However, there were some issues with the breakfast service. The facilities were decent and satisfactory for my stay.
Rooms
7.0
The rooms at the back of the hotel facing the main street were not directly on the street, making them less noisy, but they seemed a bit old.
Service
9.0
The staff was one of the best I've experienced on a vacation. However, they seemed determined not to bring out pool towels despite several requests.
Location
8.0
The hotel's location on Santa Rosa Street was convenient, right at the city center, with easy access to many main points of interest in downtown.
Dining
6.0
The dining experience was of an acceptable standard with some delightful Chilean touches, but there were some operational shortcomings like only being able to toast 2 slices at once and limited bacon availability.
Facilities
7.0
The facilities provided were good and met my needs during the stay.
Brian
United Kingdom,
October
2023
7.0/10
I stayed in this hotel with a mix of experiences. The rooms were clean and spacious, but unfortunately, the noise level was quite bothersome due to a loud party. The service was a bit of a hit or miss, with unfriendly check-in but a helpful receptionist. The location was convenient for exploring the city, although safety at night was a concern. Dining was satisfactory, but not exceptional.
Rooms
6.0
The room was clean and large, but the noise from a nearby party was disruptive.
Service
7.0
The service had its ups and downs, with unfriendly check-in but a helpful receptionist during my stay.
Location
8.0
The location was great, near the station and within walking distance of attractions and restaurants.
Dining
7.0
The dining experience was decent, nothing extraordinary.
Facilities
7.0
The facilities met basic needs but nothing exceptional was noted.
J.
United Kingdom,
September
2023
8.6/10
My stay at the hotel was fantastic! The rooms were modern and had comfortable beds, ideal for people with disabilities and featuring 2 double beds. The service was top-notch, with friendly and helpful staff. The location was superb, within walking distance to key attractions and boasting a stunning view of the city. The dining experience was decent, though breakfast service could be improved. Overall, a great value for the money with excellent facilities.
Rooms
8.0
The room was quite modern with a comfortable bed, designed for handicapped people, and had 2 double beds.
Service
9.0
The staff was friendly and very helpful throughout my stay.
Location
10.0
The location was excellent, conveniently close to shopping, dining, and entertainment options, offering a fabulous view of the city.
Dining
7.0
The dining experience was acceptable, with some delightful local touches, although service could be faster.
Facilities
9.0
The facilities were great and added value to my stay.
George
United Kingdom,
August
2023
7.0/10
My stay at the hotel was a mixed experience. The location was excellent, close to shopping, attractions, and entertainment, with a beautiful city view. The rooms, however, were not as expected, with noise issues that affected my stay. The service was a bit inconsistent, with some helpful staff but also some challenging interactions. The dining options were fabulous but restricted in timing. Overall, a decent stay with room for improvement.
Rooms
5.0
The room I stayed in was nothing like the pictures and had noise issues reminiscent of a construction site.
Service
6.0
The staff were happy to assist but there were some questionable interactions that affected the overall experience.
Location
9.0
The hotel's location was excellent, offering easy access to shopping, attractions, dining, and a picturesque city view.
Dining
8.0
The buffet-style dining was fabulous yet had limited serving hours.
Facilities
7.0
The hotel facilities were satisfactory, offering essential services for a comfortable stay.
William
United States,
July
2023
8.0/10
The hotel had clean and modern rooms, although the shower room needed some additional cleaning. The service was professional and helpful, but there were some inconsistencies in the level of service provided. The location was excellent, right in the city center and close to many attractions. The dining options were good, with some room for improvement in service efficiency. Overall, a decent stay with room for enhancements.
Rooms
8.0
The rooms were large and modern, but the shower room could use some extra cleaning.
Service
7.0
The service was professional and helpful, but there were some inconsistencies in the level of service provided.
Location
9.0
The hotel's location was excellent, right in the city center and close to many attractions.
Dining
7.0
The dining experience was good overall, with room for improvement in service efficiency.
Facilities
9.0
The available facilities seemed incredible.
Jonathan
United Kingdom,
July
2023
7.2/10
My stay at the hotel was fantastic, with great rooms, but the service fell short of expectations. The location was convenient, albeit slightly unsafe at late hours. The dining experience was enjoyable, although it could be better organized. The facilities were well-equipped and maintained.
Rooms
9.0
My room was perfect, with a nice view, spacious bathroom, and a comfortable bed.
Service
5.0
The service, from the front desk to in-room dining, was abrupt and not as helpful as expected.
Location
7.0
The location is close to Plaza des Armas, convenient for exploring Santiago, although slightly uncomfortable at late hours.
Dining
7.0
The dining experience was good, but could be better organized to prevent long waiting times.
Facilities
8.0
The hotel facilities were well-equipped and maintained.
Spacious rooms
Poor service
Nick
United States,
June
2023
8.2/10
I was pleasantly surprised by this Mercure hotel. The rooms were spacious and on par with other Mercures worldwide that I have stayed at. The beds were a bit small but the updated floors and woodwork gave a modern touch to the room. Overall, the room was very spacious and well-appointed.
Rooms
8.0
The rooms were spacious and on par with other Mercures around the world that we have stayed at. The beds were a bit small but the updated floors and woodwork gave a modern touch to the room. Overall, the room was very spacious and well-appointed.
Service
9.0
The staff were lovely and very helpful. They were knowledgeable and amiable, making our stay pleasant. Daniela at reception was especially friendly and spoke excellent English.
Location
9.0
The location was fabulous, within walking distance to pretty much everything. It was right next to the subway, making it convenient to explore the city easily.
Dining
7.0
The dining experience was of an acceptable standard with some delightful Chilean touches. The variety of food was great and the dishes were delicious overall.
Facilities
8.0
The hotel offered various facilities that enhanced our stay, making it convenient and enjoyable.